Please ensure you make a booking as our medical practice does not accept walk-ins due to high demand.
A standard consult should involve one medical issue that needs addressing. Should you have multiple health concerns, please book a longer consult – up to 40 mins in duration for the most complex cases.
Accepted payment methods at Cranbrook Medical are Cash, EFTPOS & Credit Card. We do not accept AMEX.
Yes, we process Medicare refunds for those that present a valid Medicare Card. For an idea of our consultation pricing, please refer to our fee structure table.
We are a full fee paying practice. Therefore, we do not bulk bill under any circumstances. For an idea of our consultation pricing, please refer to our fee structure table.
Cranbrook Medical do not offer any discounts or honour any concessions of any kind. For an idea of our consultation pricing, please refer to our fee structure table.
Some procedures will incur a treatment room or nurse fee to cover the cost of consumables (dressings, nurse led treatments etc) these fees have no Medicare rebate available.
| Medicare Item Number | Description | Fee | Medicare Rebate | Out of pocket |
|---|---|---|---|---|
| 3 | Brief consultation | $50.00 | $18.95 | $31.05 |
| 23 23 Telehealth Saturday Morning | Less than 20 min | $90.00 $90.00 $95.00 | $41.40 $41.40 $41.40 | $48.60 $48.60 $53.60 |
| 36 36 Telehealth Saturday Morning Complex Defeat Diabetes Clinic with Dr Anita Lowe** Menopause Clinic with Dr Lara Sewell | 20 - 40 min | $150.00 $150.00 $155.00 $160.00 $200.00 $200.00 | $80.10 $80.10 $80.10 $80.10 $80.10 $80.10 | $69.90 $69.90 $74.90 79.90 119.90 119.90 |
| 44 | 40 - 60 min | $210.00 | $113.30 | $96.70 |
Payment is due on the day of the service, please note there will be a $7 late fee applied to your account for all appointments/procedures that are not paid on the day. You will be responsible for claiming rebates from Medicare for appointments not paid on the day.
Treatment Room Fees - Charged by the practice in addition to procedure fees to cover the cost of consumables (e.g. dressings) and no Medicare rebate available.
Nursing Fees - For some nurse led treatments there will be a fee and no Medicare rebate available.
*Out-of-pocket cost to those holding a valid Medicare card - typically Australian permanent residents and citizens.
**Option for Care Plan bulk billing for existing patients only
Billing Policies
Terms: Strictly seven (7) days.
All Insurance Medical Reports will need to be paid upfront.
Appointment Cancellation
Missed or cancelled appointments with less than 2 hours notice will be charged a $40.00 fee.
Zero Tolerance
We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our doctors, staff and nursing team or other patients. If required, the police will be called and may result in the person concerned being removed from our practice.
Prescriptions
All prescriptions requested over the phone or online will require at least 24 hours to complete. A small fee may apply.